POLICIES
Appointment Policy
Arriving late will deprive you of valuable treatment time. We will make every effort to perform your entire treatment in the remaining scheduled time, but reserve the right to reschedule your appointment if arriving more than 10 minutes late and charge the cancellation fee (see cancellation policy for details).
Cancellation / No Show Policy
We have a 48 hour Cancellation / No Show Policy in place to ensure guests can get in for appointments in a timely manner and to respect our providers’ time. Any appointment that no shows and/or cancels within 48 hours will have the following fee automatically charged to the credit card on file:
All Appointments:
15 minutes – $50
30-59 minutes – $100
60+ minutes – $150
We respect our Providers’ time as they are booked out weeks to months ahead, and we have a significant waiting list. Last-minute cancellations do not allow us time to fill those gaps. We appreciate your understanding of our cancellation policy. This will allow the team to continue to provide the highest quality service for you and future patients, as well as valuing our team members’ time.
By scheduling an appointment, you are agreeing to our cancellation/no-show policy.
Refund Policy
We do not offer refunds on services rendered.
Retail: We do not offer refunds on products purchased. Defective products may be exchanged within 14 days for the same product only.
No refund on Gift Certificates purchases or in-house wallet funds
Children Policy
We love babies and children, however, we ask that you please make child care arrangements prior to your appointment. This ensures the safety of your children as well as a relaxing environment for all clients.
Pet Policy
Although we love animals, we ask that you please leave your pet at home during your visit.
Should you arrive to an appointment with a pet, you will be asked to remove the animal from our healthcare facility. To avoid any disruption or inconvenience, we ask that you please leave your pet at home.
Thank you for your cooperation and consideration of all our patients.
Privacy policy
Privacy Policy for Renovare MedSpa
Effective Date: 07/01/2025
Welcome to RenovareMedSpa.com ("Website"). This privacy policy (“Policy”) describes how Renovare MedSpa (“we,” “our,” or “us”) collects, uses, and protects your information when you use our website, interact with us, or receive services from us. We are committed to protecting your privacy and maintaining the confidentiality of your personal and health information in compliance with applicable laws, including:
Health Insurance Portability and Accountability Act (HIPAA)
California Consumer Privacy Act (CCPA)
General Data Protection Regulation (GDPR, where applicable)
A2P 10DLC messaging requirements
Other applicable federal and state privacy laws
1. Information We Collect
a. Personal Information
We collect personal information that you voluntarily provide to us, including but not limited to:
Name, email address, phone number
Mailing address and billing information
Date of birth and gender
Medical history and health concerns (submitted via forms or consultation)
Photos or images submitted for consultations or treatments
b. Automatically Collected Information
Our website may automatically collect certain information using cookies, pixels, and similar tracking technologies:
IP address, browser type, device identifiers
Website usage data and session activity
Location data (if enabled)
2. Protected Health Information (PHI)
If you are a patient, any health-related information you provide is protected under HIPAA. We only use or disclose PHI as permitted by law, and we implement appropriate physical, administrative, and technical safeguards to protect it.
3. Use of Information
We use the information we collect to:
Schedule and manage appointments
Provide medical or aesthetic services
Communicate via email, SMS, phone, or mail (with your consent)
Deliver marketing messages (with opt-in consent)
Improve our website and customer experience
Comply with legal and regulatory obligations
4. SMS/Text Messaging (A2P 10DLC Compliance)
If you opt-in to receive text messages from us:
You consent to receive SMS communications related to appointments, promotions, and service updates.
Message and data rates may apply depending on your mobile provider.
You may opt-out at any time by replying “STOP”.
We use registered 10DLC (10-digit long code) numbers and comply with carrier and CTIA guidelines.
We never send marketing messages without explicit consent, and we do not sell phone numbers to third parties.
5. Sharing Your Information
We do not sell or rent your personal data. We may share your information with:
Service providers (e.g., EMR systems, labs, payment processors, HIPAA-compliant cloud storage)
Business partners helping deliver services under confidentiality agreements
Legal or regulatory authorities, when required by law
Third-party marketing platforms only if you have given consent
All partners and vendors are required to uphold similar privacy and security standards.
6. Your Privacy Rights
Depending on your location, you may have the right to:
Access or request a copy of your data
Correct or update personal information
Request deletion of your data
Opt out of marketing communications
File a complaint with a regulatory authority
To exercise any of these rights, contact us at:
📧info@renovaremedspa.com
📞 804-369-8138
7. Data Security
We implement industry-standard safeguards to protect your data:
SSL encryption for all website traffic
HIPAA-compliant electronic medical record systems
Staff training in data protection and privacy
Two-factor authentication and access control
However, no data transmission over the internet can be guaranteed as 100% secure. Use discretion when sharing sensitive information online.
8. Cookies & Tracking Technologies
Our website may use cookies, analytics tools (e.g., Google Analytics), and advertising pixels (e.g., Facebook Pixel) to improve user experience and marketing effectiveness. You can manage your cookie preferences through your browser settings.
9. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those websites. Please review their privacy policies before submitting any information.
10. Children’s Privacy
Our services are not directed at children under the age of 13. We do not knowingly collect personal information from children without parental consent.
11. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated "Effective Date." We encourage you to review it periodically.
12. Contact Us
If you have questions about this policy or your data, contact:
Renovare MedSpa
📍 8015 Cold Harbor Road, Mechanicsville, VA 23111
📧 info@renovaremedspa.com
📞 804-369-8138
Age defying, Regenerative and Specialized Aesthetics: At Renovaré MedSpa we provide the highest quality wellness and aesthetic services including laser treatments, RadioFrequency Microneedling, botox, hyaluronic acid fillers, chemical peels, PRP and so much more in Mechanicsville, VA. The providers at Renovaré MedSpa also focus on helping our clients achieve ultimate skin health by utilizing proper medical grade products and integrating the most advanced, appropriate and evidence-based skin health procedures.
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